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If you handle the situation gracefully, your customer might even delete the original review. If your business did something to garner a negative review, follow the proper etiquette to win back the customer’s trust. Advice for responding to negative Facebook reviews In cases where you can’t fix the problem, you should at least respond to the customer complaint to tell your side of the story. If you’re able to make amends with the customer, they may delete their own review for you. Your only hope of getting them taken down is to fix the situation through diplomacy or stellar customer service. Unfortunately, you can’t remove reviews from Facebook that someone else wrote if they’re truthful.
#HOW TO FIND AND DELETE COMMENT ON FACEBOOK HOW TO#
Ask us How How to remove a bad review on facebook
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But think about that question for a moment. Potential clients frequently ask us how to remove reviews from Facebook.